PENGARUH KUALITAS LAYANAN KAMAR OPERASI TERHADAP KEPUASAN PASIEN DI RS X TEGAL
Keywords:
service quality, operating room, patient satisfaction
Abstract
Service quality will have an impact on satisfaction which can be interpreted as an emotional response felt by someone after comparing the expectations and performance of the product or service received. The study was conducted at X Tegal Hospital with the aim of determining the quality of operating room services on patient satisfaction as seen from the application of the Surgical Safety Checklist. This type of research is cross-sectional with a data collection method by direct interviews with 92 operating room patients at X Tegal Hospital by accidental sampling analyzed by linear regression using SPSS. Based on the results of the study, a Pearson correlation value of 0.848 was obtained. The regression results showed that service quality had a significant effect on patient satisfaction (p <0.0001) with a regression coefficient of 0.790 and an R square value of 0.719. This means that 71.9% of the variation in patient satisfaction can be explained by the quality of operating room services. Conclusion: good service quality can significantly increase patient satisfaction
References
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Gultom, R. J., Nababan, D., Sipayung, R., Hakim, L., & Tarigan, F. L. (2021). Hubungan Kualitas Pelayanan Rawat Jalan dengan Kepuasan Pasien BPJS di Rumah Sakit Bhayangkara TK III Tebing Tinggi. Journal of Healthcare Technology and Medicine, 7(2), 1281–1298.
Hilda Chandra, Nizam Ismail, A. A. (2019). Hubungan Penerapan Patient Safety dengan Kepuasan Pasien di Ruang Rawat Inap Bedah Rumah Sakit Umum Daerah Meuraxa Kota Banda Aceh. Kes Cehadum |, 1(4), 43–53.
Imran, I., Yulihasri, Y., Almasdi, A., & Syavardie, Y. (2021). Dampak Kualitas Pelayanan Terhadap Kepuasan Pasien Puskesmas. Jurnal Penelitian Dan Pengembangan Sains Dan Humaniora, 5(3), 389–396. https://doi.org/10.23887/jppsh.v5i3.40846
Kartini, R. (2020). Analisis Kualitas Pelayanan Kesehatan Terhadap Pasien BPJS Rawat Inap di RSIA Kartini. 6681(7), 597–601.
Manzoor, F., Wei, L., Hussain, A., Asif, M., & Shah, S. I. A. (2019). Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator. International Journal of Environmental Research and Public Health, 16(18). https://doi.org/10.3390/ijerph16183318
Quality, T., Factor, S., Patient, T., & Mayasari, F. (2016). Analisis Hubungan Waktu Pelayanan dan Faktor Total Quality Service Terhadap Kepuasan Pasien di Poliklinik Kebidanan dan Kandungan RSIA Anugerah Medical Centre Kota Metro Tahun 2015. Jurnal Administrasi Rumah Sakit Indonesia, 2(3), 214–230. https://doi.org/10.7454/arsi.v2i3.2203
Rovendra, E. (2020). Analisis Dimensi Kualitas Pelayanan Pasien Bpjs Rawat Jalan Di Rssn Bukittinggi. Human Care Journal, 5(1), 304. https://doi.org/10.32883/hcj.v5i1.577
S., A. Z., Pasinringi, S. A., & Sari, N. (2022). PERSEPSI KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN KEPERAWATAN DI RAWAT INAP TAHUN 2022: Perceptions of Patient Satisfaction on the Quality of Nursing Services in Inpatients in 2022. Hasanuddin Journal of Public Health, 3(3 SE-), 246–256. https://doi.org/10.30597/hjph.v3i3.23370
Sutiyo, T. A. W., Rahmanto, S., & Irawan, D. S. (2023). The Relationship between the Quality of Physiotherapy Services and the Level of Satisfaction of Patients with Musculoskeletal Cases Physiotherapy Independent Practice in Malang Raya. Jurnal Keperawatan Dan Fisioterapi (Jkf), 5(2), 331–339. https://doi.org/10.35451/jkf.v5i2.1616
Budi Setyawan, F. E., Supriyanto, S., Tunjungsari, F., Nurlaily Hanifaty, W. O., & Lestari, R. (2019). Medical staff services quality to patients satisfaction based on SERVQUAL dimensions. International Journal of Public Health Science (IJPHS), 8(1), 51. https://doi.org/10.11591/ijphs.v8i1.17066
Gultom, R. J., Nababan, D., Sipayung, R., Hakim, L., & Tarigan, F. L. (2021). Hubungan Kualitas Pelayanan Rawat Jalan dengan Kepuasan Pasien BPJS di Rumah Sakit Bhayangkara TK III Tebing Tinggi. Journal of Healthcare Technology and Medicine, 7(2), 1281–1298.
Hilda Chandra, Nizam Ismail, A. A. (2019). Hubungan Penerapan Patient Safety dengan Kepuasan Pasien di Ruang Rawat Inap Bedah Rumah Sakit Umum Daerah Meuraxa Kota Banda Aceh. Kes Cehadum |, 1(4), 43–53.
Imran, I., Yulihasri, Y., Almasdi, A., & Syavardie, Y. (2021). Dampak Kualitas Pelayanan Terhadap Kepuasan Pasien Puskesmas. Jurnal Penelitian Dan Pengembangan Sains Dan Humaniora, 5(3), 389–396. https://doi.org/10.23887/jppsh.v5i3.40846
Kartini, R. (2020). Analisis Kualitas Pelayanan Kesehatan Terhadap Pasien BPJS Rawat Inap di RSIA Kartini. 6681(7), 597–601.
Manzoor, F., Wei, L., Hussain, A., Asif, M., & Shah, S. I. A. (2019). Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator. International Journal of Environmental Research and Public Health, 16(18). https://doi.org/10.3390/ijerph16183318
Quality, T., Factor, S., Patient, T., & Mayasari, F. (2016). Analisis Hubungan Waktu Pelayanan dan Faktor Total Quality Service Terhadap Kepuasan Pasien di Poliklinik Kebidanan dan Kandungan RSIA Anugerah Medical Centre Kota Metro Tahun 2015. Jurnal Administrasi Rumah Sakit Indonesia, 2(3), 214–230. https://doi.org/10.7454/arsi.v2i3.2203
Rovendra, E. (2020). Analisis Dimensi Kualitas Pelayanan Pasien Bpjs Rawat Jalan Di Rssn Bukittinggi. Human Care Journal, 5(1), 304. https://doi.org/10.32883/hcj.v5i1.577
S., A. Z., Pasinringi, S. A., & Sari, N. (2022). PERSEPSI KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN KEPERAWATAN DI RAWAT INAP TAHUN 2022: Perceptions of Patient Satisfaction on the Quality of Nursing Services in Inpatients in 2022. Hasanuddin Journal of Public Health, 3(3 SE-), 246–256. https://doi.org/10.30597/hjph.v3i3.23370
Sutiyo, T. A. W., Rahmanto, S., & Irawan, D. S. (2023). The Relationship between the Quality of Physiotherapy Services and the Level of Satisfaction of Patients with Musculoskeletal Cases Physiotherapy Independent Practice in Malang Raya. Jurnal Keperawatan Dan Fisioterapi (Jkf), 5(2), 331–339. https://doi.org/10.35451/jkf.v5i2.1616
Gultom, R. J., Nababan, D., Sipayung, R., Hakim, L., & Tarigan, F. L. (2021). Hubungan Kualitas Pelayanan Rawat Jalan dengan Kepuasan Pasien BPJS di Rumah Sakit Bhayangkara TK III Tebing Tinggi. Journal of Healthcare Technology and Medicine, 7(2), 1281–1298.
Hilda Chandra, Nizam Ismail, A. A. (2019). Hubungan Penerapan Patient Safety dengan Kepuasan Pasien di Ruang Rawat Inap Bedah Rumah Sakit Umum Daerah Meuraxa Kota Banda Aceh. Kes Cehadum |, 1(4), 43–53.
Imran, I., Yulihasri, Y., Almasdi, A., & Syavardie, Y. (2021). Dampak Kualitas Pelayanan Terhadap Kepuasan Pasien Puskesmas. Jurnal Penelitian Dan Pengembangan Sains Dan Humaniora, 5(3), 389–396. https://doi.org/10.23887/jppsh.v5i3.40846
Kartini, R. (2020). Analisis Kualitas Pelayanan Kesehatan Terhadap Pasien BPJS Rawat Inap di RSIA Kartini. 6681(7), 597–601.
Manzoor, F., Wei, L., Hussain, A., Asif, M., & Shah, S. I. A. (2019). Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator. International Journal of Environmental Research and Public Health, 16(18). https://doi.org/10.3390/ijerph16183318
Quality, T., Factor, S., Patient, T., & Mayasari, F. (2016). Analisis Hubungan Waktu Pelayanan dan Faktor Total Quality Service Terhadap Kepuasan Pasien di Poliklinik Kebidanan dan Kandungan RSIA Anugerah Medical Centre Kota Metro Tahun 2015. Jurnal Administrasi Rumah Sakit Indonesia, 2(3), 214–230. https://doi.org/10.7454/arsi.v2i3.2203
Rovendra, E. (2020). Analisis Dimensi Kualitas Pelayanan Pasien Bpjs Rawat Jalan Di Rssn Bukittinggi. Human Care Journal, 5(1), 304. https://doi.org/10.32883/hcj.v5i1.577
S., A. Z., Pasinringi, S. A., & Sari, N. (2022). PERSEPSI KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN KEPERAWATAN DI RAWAT INAP TAHUN 2022: Perceptions of Patient Satisfaction on the Quality of Nursing Services in Inpatients in 2022. Hasanuddin Journal of Public Health, 3(3 SE-), 246–256. https://doi.org/10.30597/hjph.v3i3.23370
Sutiyo, T. A. W., Rahmanto, S., & Irawan, D. S. (2023). The Relationship between the Quality of Physiotherapy Services and the Level of Satisfaction of Patients with Musculoskeletal Cases Physiotherapy Independent Practice in Malang Raya. Jurnal Keperawatan Dan Fisioterapi (Jkf), 5(2), 331–339. https://doi.org/10.35451/jkf.v5i2.1616
Budi Setyawan, F. E., Supriyanto, S., Tunjungsari, F., Nurlaily Hanifaty, W. O., & Lestari, R. (2019). Medical staff services quality to patients satisfaction based on SERVQUAL dimensions. International Journal of Public Health Science (IJPHS), 8(1), 51. https://doi.org/10.11591/ijphs.v8i1.17066
Gultom, R. J., Nababan, D., Sipayung, R., Hakim, L., & Tarigan, F. L. (2021). Hubungan Kualitas Pelayanan Rawat Jalan dengan Kepuasan Pasien BPJS di Rumah Sakit Bhayangkara TK III Tebing Tinggi. Journal of Healthcare Technology and Medicine, 7(2), 1281–1298.
Hilda Chandra, Nizam Ismail, A. A. (2019). Hubungan Penerapan Patient Safety dengan Kepuasan Pasien di Ruang Rawat Inap Bedah Rumah Sakit Umum Daerah Meuraxa Kota Banda Aceh. Kes Cehadum |, 1(4), 43–53.
Imran, I., Yulihasri, Y., Almasdi, A., & Syavardie, Y. (2021). Dampak Kualitas Pelayanan Terhadap Kepuasan Pasien Puskesmas. Jurnal Penelitian Dan Pengembangan Sains Dan Humaniora, 5(3), 389–396. https://doi.org/10.23887/jppsh.v5i3.40846
Kartini, R. (2020). Analisis Kualitas Pelayanan Kesehatan Terhadap Pasien BPJS Rawat Inap di RSIA Kartini. 6681(7), 597–601.
Manzoor, F., Wei, L., Hussain, A., Asif, M., & Shah, S. I. A. (2019). Patient Satisfaction with Health Care Services; An Application of Physician’s Behavior as a Moderator. International Journal of Environmental Research and Public Health, 16(18). https://doi.org/10.3390/ijerph16183318
Quality, T., Factor, S., Patient, T., & Mayasari, F. (2016). Analisis Hubungan Waktu Pelayanan dan Faktor Total Quality Service Terhadap Kepuasan Pasien di Poliklinik Kebidanan dan Kandungan RSIA Anugerah Medical Centre Kota Metro Tahun 2015. Jurnal Administrasi Rumah Sakit Indonesia, 2(3), 214–230. https://doi.org/10.7454/arsi.v2i3.2203
Rovendra, E. (2020). Analisis Dimensi Kualitas Pelayanan Pasien Bpjs Rawat Jalan Di Rssn Bukittinggi. Human Care Journal, 5(1), 304. https://doi.org/10.32883/hcj.v5i1.577
S., A. Z., Pasinringi, S. A., & Sari, N. (2022). PERSEPSI KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN KEPERAWATAN DI RAWAT INAP TAHUN 2022: Perceptions of Patient Satisfaction on the Quality of Nursing Services in Inpatients in 2022. Hasanuddin Journal of Public Health, 3(3 SE-), 246–256. https://doi.org/10.30597/hjph.v3i3.23370
Sutiyo, T. A. W., Rahmanto, S., & Irawan, D. S. (2023). The Relationship between the Quality of Physiotherapy Services and the Level of Satisfaction of Patients with Musculoskeletal Cases Physiotherapy Independent Practice in Malang Raya. Jurnal Keperawatan Dan Fisioterapi (Jkf), 5(2), 331–339. https://doi.org/10.35451/jkf.v5i2.1616
Published
2026-05-21
Section
Articles
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